Return & Cancel

Last updated on: Feb 12nd, 2024


Weimifuwl, as a global online clothing retailer, values your satisfaction above all else. We understand that sometimes an item might not meet your expectations or circumstances may change after placing an order. Therefore, we've designed a comprehensive Return and Cancellation Policy to accommodate these situations fairly and efficiently.

1. Order Cancellation Policy

Standard Cancellation:

  • Pre-Shipment Cancellation: You may cancel your order at any time before it enters the shipping process. Simply log into your account, navigate to 'My Orders', and click 'Cancel Order'. Alternatively, you can contact our Customer Support team via email or live chat with your order number for assistance. We will issue a full refund promptly, typically within 5-7 business days.

  • Post-Shipment Cancellation: Once an order has been dispatched, it cannot be cancelled. However, you can proceed with our standard return process once you receive the package.

Customized Items Exception: Customized designed print dresses and other personalized items cannot be cancelled or refunded once production has begun, unless there is a manufacturing defect or an error on our part.

2. Return Policy

Eligibility Criteria:

  • Timeframe: You have 30 calendar days from the date of delivery to return an item for a full refund or exchange.
  • Condition: Returned items must be in their original condition, unworn, unwashed, with tags still attached, and in their original packaging.


  1. Initiate a return by contacting our Customer Support team. Provide your order number and reason for the return.
  2. Our team will guide you through the return process, which includes obtaining a Return Merchandise Authorization (RMA) number.
  3. Package your return securely, including the RMA form, and send it back using a traceable shipping method. Note that you are responsible for return shipping costs unless the return is due to an error on our part or the item is defective.
  4. Once we receive and inspect the returned items, we will process your refund or exchange within 7-10 business days. Refunds will be credited to the original payment method.


  • Final sale items, clearance items, and gift cards are non-returnable and non-refundable unless defective.
  • Customized designed print dresses, unless faulty, are not eligible for returns due to their personalized nature.

3. International Returns: International customers are subject to the same return policy; however, additional shipping time may apply. Customers are responsible for any customs duties or taxes associated with returning items to our warehouse.

4. Faulty or Incorrect Items: If you receive a faulty or incorrect item, please inform us within 7 days of delivery. We will cover the return shipping costs and send a replacement or issue a full refund once we have received and verified the returned item.

5. Exchange Policy: We are happy to facilitate exchanges. Simply follow the return process and indicate the desired replacement item in your communication with our Customer Support team.

6. Processing Time: Please allow up to 14 business days from the day we receive your return for us to process your refund or exchange. You will receive an email notification once the transaction is completed.

7. Policy Changes: Weimifuwl reserves the right to amend this policy at any time without prior notice. The current policy will always be displayed on our website, and the policy in effect at the time of your purchase will govern your order.

Customer Support: For any queries or concerns regarding cancellations, returns, or refunds, please contact our Customer Support team. They are available 24/7 to assist you in navigating the process.

Conclusion: At Weimifuwl, we strive to provide a smooth and stress-free shopping experience. Our goal is to ensure that every customer is completely satisfied with their purchase. Thank you for choosing Weimifuwl, and we look forward to serving you.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.